F.A.Q.

F.A.Q

** How can I order custom-made jewelry that are not included in the shop? **

If you want to order custom-made jewelry, you can use the contact form. There you can indicate the type of jewelry and sizes you would like. You can also take a look at the Gallery to see if there is a photo of similar item.

Keep in mind that for custom made jewelry there is no examination time. This means that when a jewelry piece is custom made, it can not be returned.

** The dispatch of your order. **

Upon receipt of payment, your order will be made and send to you by mail. The order will be shipped in a standard bubblewrap-envelope (unless you indicate otherwise).
Agreements that are not paid within 2 weeks come to an end automatically.

Conditions

** Swapping and returns. **

If something goes wrong with your order, it should be reported within 14 days of receipt via email. A return shipment is only possible in consultation. The cost of sending this return is at the expense of the customer.

** You are entitled to an examination time. **

This means that you have a cooling-off period of 14 days (which is legally prescribed) in which the jewelry can be returned. Keep in mind that this examination time only is for the jewelry that you bought “as is” in the shop and is not for custom made jewelry. The cooling-off period begins from the time that you received the jewelry.

** Guarantee. **

VMCdesigns gives 1 month warranty on the delivered jewelry. Guarantee does not apply to wear on articles or damage caused by incompetent use. VMCdesigns is not responsible for the further use of the jewelry.

** Personal. **

VMCdesigns doesn’t keep personal data, with exception of the addresses to send the orders to and the email addresses.
In every email there is a link to unsubscribe from this website.
After unsubscribing all the data will be deleted from our files.

** Note. **

VMCdesigns as an artist and hobbyist is not liable for any loss during shipment. But if unexpected does happen VMCdesigns will try to find an appropriate solution, of course in collaboration with you.